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This FAQ page lists some of the questions and answers that users are most concerned about to ensure that users can solve their doubts in the first time.
If there are other questions? Don't hesitate, please contact us via firstname.lastname@example.org as soon as possible, we will reply you within 24 hours :)
Can Canada use and buy American standard products?
Aihom's American standard products are fully compliant with CUPC certification. Therefore, customers in Canada can also buy with complete confidence.
At the same time, orders from Canada will also be shipped from the local warehouse in Canada. Ensure that customers in Canada can receive the goods as soon as possible.
What shipping method does Aihom use?
UPS, DHL, USPS, 4PX, and so on. Free shipping On All Orders.
What Countries Does Aihom Deliver to?
Currently, only US, CA & Europe.
Can couriers deliver to remote areas?
Yes, we will be able to deliver the products to you wherever you are in US, CA or Europe. UPS/DHL might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centers.
If there is some problem receiving the delivery due to Customs
Please contact with us immdiately email@example.com, but if the package has been sent already, please contact with UPS or DHL.
What if my delivery address is incorrect?
Please contact us via firstname.lastname@example.org in time, we will come to you to take corresponding measures according to your order processing situation.
I have placed an order but have not received the tracking number, what should I do?
Under normal circumstances, the processing time of the order is 1-2 working days. Once sent, the customer will receive an order sending email with a tracking number. If the customer does not receive the corresponding notification, please check the spam box can of your mailbox. Or contact us at email@example.com